What is the status of my order?
Once you have placed your order, we will send you a confirmation email so you can track the status of your order.
Can I change my order?
We may be able to make changes to your order if it has not yet entered production. Once production has started, changes can no longer be guaranteed.
In which currency will I be charged?
All transactions on our website are processed in USD. If your credit or debit card is in another currency, your bank or payment provider will convert the charge into your local currency using its applicable exchange rate.
SHIPPING
Where do you ship?
We ship to the USA, Canada (CA), Great Britain (GB), and the European Union (EU).
How long does it take to ship my order?
Order processing typically takes 5–7 business days or 9–11 business days, depending on the product.
How can I track my package?
After placing your order, you will receive an order confirmation email. Once your order has shipped, we will send you a shipping confirmation email with tracking information, when available.
What happens if I am not at home?
If you are not at home when delivery is attempted, the shipping carrier may make another delivery attempt, contact you to arrange another delivery, or ask you to collect the package from a local post office or pickup location.
RETURNS
Do you accept returns?
We do not accept standard returns. However, if your order arrives damaged, defective, incorrect, incomplete, or materially different from the product presented on our website, you may be eligible for a refund or replacement. Claims must be submitted within 15 business days of the delivery date.
