Due to the nature of our print-on-demand products, all items are made to order specifically for each customer. For this reason, we do not accept standard returns or exchanges for products that are correctly produced according to the order details.
However, products that arrive defective, damaged, incorrect, or materially different from the product presented on our website may qualify for a replacement or refund under the conditions below.
When Do Products Qualify for a Refund or Replacement?
Your order may qualify for a replacement or refund if it meets at least one of the following conditions:
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The product itself is defective or damaged.
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The quality of the printing is significantly poor.
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The final product is materially different from the product presented on our website.
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The wrong product was received.
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An item is missing from your order.
If your claim is approved, we may offer a replacement or refund, depending on the nature of the issue and the circumstances of the case.
We stand behind the quality of our products and guarantee our workmanship. When an issue is determined to be caused by a manufacturing or fulfillment error on our part, we will arrange an appropriate resolution at no additional product cost.
Claim Period
You must submit a claim within 15 business days of the delivery date.
Claims submitted after this period may not be eligible for a refund or replacement, except where required by applicable law.
How to Submit a Claim
If there is an issue with your order, please contact our Customer Service Team by email as soon as possible.
To help us investigate your claim, please provide:
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Your order number
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The email address used to place the order
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Clear photos of the product
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Clear photos showing the defect, damage, printing issue, or other problem
To help us investigate your claim, please also provide a photo of the shipping label when available. An unboxing video is recommended but not required unless otherwise specified.
The best photos should be taken on a flat surface with the product clearly visible. Please make sure the product tag, design, defect, or error can be clearly seen in the photos.
We will review the information provided and determine the appropriate resolution based on the circumstances of your case.
Returns Are Not Accepted
We do not accept standard returns.
However, products that arrive defective, damaged, or materially different from the product description may qualify for a replacement or refund under this policy.
Please do not return any item without receiving prior written authorization from our Customer Service Team.
Unauthorized Returns
Please do not send any items back without prior written authorization from our Customer Service Team.
Unauthorized returns may not be accepted or eligible for a refund or replacement. If an item is returned without prior authorization, the customer may also be responsible for any return shipping costs.
Items Not Covered by This Policy
Our refund and replacement policy covers manufacturing, printing, fulfillment, and product-related errors. It does not cover issues caused by:
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Accidental damage
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Improper care or use
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Normal wear and tear
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Fading or deterioration of colors or materials due to sun exposure
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Aftermarket modifications or alterations
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Incorrect selection of size, design, color, or other product options by the customer
We are unable to provide refunds or replacements for orders that function properly and match the product and customization details selected by the customer at the time of purchase.
Damaged, Wrong, or Missing Items
If you receive a defective, damaged, wrong, or incomplete order, please contact us within 15 business days of delivery.
Please provide clear photos of the affected product and, when available, a photo of the shipping label. An unboxing video is recommended but not required unless otherwise specified.
Once we have reviewed and confirmed the issue, we will arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.
In most cases, defective or incorrect items do not need to be returned unless specifically requested by our Customer Service Team.
Lost Packages
If your package appears to be lost in transit, please contact our Customer Service Team so that we can verify the shipment status and coordinate an appropriate resolution.
Depending on the circumstances, we may arrange a replacement shipment or issue a refund.
We may need to wait for the shipping carrier's investigation or confirmation before processing a refund or replacement. The applicable resolution and timeframe will be communicated to you by our Customer Service Team.
Loss Confirmation or Official Carrier Information
For reports of lost packages, please provide an official loss confirmation or other relevant documentation from the local postal service or shipping carrier, if available.
If such documentation is unavailable, please contact us so we can review your case and determine the appropriate next steps.
Packages Returned or Disposed of by the Postal Service
Different solutions apply depending on the reason the package could not be delivered:
1. Package lost due to a shipping or carrier issue
If your package is confirmed to be lost due to a shipping or carrier issue, please contact our Customer Service Team so we can verify the situation and arrange a replacement shipment or refund, depending on the circumstances.
2. Package returned or disposed of because of an incorrect or invalid address
Customers are responsible for providing a complete and accurate shipping address.
If a package is returned, disposed of, or otherwise undeliverable because the customer provided an incorrect or invalid address, the customer will need to pay the additional shipping cost for us to resend the order.
3. Recipient cannot be contacted or has moved
If delivery fails because the intended recipient cannot be contacted, has moved, or is otherwise unavailable to receive the package, the customer will need to pay the additional shipping cost for us to resend the order.
Order Information and Customer Responsibility
Customers are responsible for carefully reviewing their order details before completing their purchase, including:
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Product
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Size
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Design
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Color
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Quantity
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Shipping address
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Other customization or personalization details